Privacy policy

Last updated: September 3, 2025

Archemi Labs LLC (“Archemi Labs,” “we,” “our,” or “us”) values your privacy. This Privacy Policy describes how we collect, use, disclose, and otherwise process personal information when you visit or use our website(s), social media pages, and online services, purchase our products, or otherwise interact with us (collectively, the “Services”).

If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.

By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information we collect when you:

Visit our website(s)
Create an account
Place an order or subscribe to recurring deliveries
Sign up for email and/or SMS marketing
Contact customer support
Submit reviews, surveys, or feedback
Interact with our ads, social media pages, or other online content
Otherwise communicate with us

2. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you. Personal information does not include de-identified or aggregated information that cannot reasonably be linked to you.

Depending on how you interact with our Services, we may collect the following categories of personal information:

A. Contact and Identifying Information

Name
Email address
Phone number
Billing address
Shipping address
Account username and password (if you create an account)

B. Order and Transaction Information

Products viewed, added to cart, purchased, returned, exchanged, or canceled
Order history and subscription history
Transaction details (e.g., date, amount, items purchased)
Shipping and fulfillment details

C. Payment Information

Payment method details and payment confirmation information
We typically use third-party payment processors to process payments. We do not store full payment card numbers on our systems.

D. Communications and Support Information

Messages you send us (email, chat, social media DMs, forms, support tickets)
Survey responses, reviews, testimonials, and feedback
Marketing preferences (e.g., email/SMS opt-ins and engagement preferences)

E. Device, Network, and Technical Information

IP address
Browser type and version
Device type and identifiers
Operating system
Language settings
Network connection information
General location information (such as city/state inferred from IP)

F. Usage and Website Activity Information

Pages viewed
Products clicked/viewed
Referring URLs
Time spent on pages
Cart activity
Interactions with website features
Email or SMS engagement (e.g., opens, clicks), where permitted by law

G. Inferences

We may derive inferences from the information above, such as product interests, shopping preferences, and general engagement patterns, to improve and personalize the Services.

3. Sources of Personal Information

We may collect personal information from the following sources:

Directly from you (e.g., when you place an order, create an account, sign up for marketing, or contact us)
Automatically through cookies, pixels, analytics tools, and similar technologies when you use the Services
From service providers acting on our behalf (e.g., payment processors, fulfillment providers, customer support tools)
From advertising, analytics, and marketing partners
From social media platforms or other third parties when you interact with our brand or content there

4. How We Use Personal Information

We may use personal information for the following purposes:

A. Provide, Operate, and Improve the Services

Process and fulfill orders
Process returns, exchanges, and refunds
Manage subscriptions and recurring orders
Create and manage customer accounts
Arrange shipping and delivery
Provide customer service and support
Improve website performance, product offerings, and user experience

B. Communications

Send order confirmations, shipping updates, and account-related notifications
Respond to customer support inquiries
Send service and administrative messages (e.g., policy updates, security alerts)

C. Marketing and Advertising

Send promotional emails, SMS messages, and other marketing communications (where permitted by law)
Personalize marketing content and product recommendations
Measure and improve advertising performance
Show ads on third-party websites/platforms, including retargeting and interest-based advertising

D. Analytics and Business Operations

Analyze trends, usage, and customer behavior
Maintain, monitor, and secure our Services
Detect and prevent fraud, abuse, and unauthorized activity
Conduct internal reporting, auditing, and business planning

E. Legal and Compliance Purposes

Comply with applicable laws, regulations, and legal processes
Enforce our Terms of Service and other policies
Protect our rights, property, and safety, and that of our customers and others

5. Cookies, Pixels, and Similar Technologies

We and our partners may use cookies, pixels, web beacons, SDKs, and similar technologies to collect information automatically when you use our Services.

These technologies help us:

Operate and secure the website
Remember your preferences
Understand website traffic and usage
Measure campaign performance
Personalize content and ads
Support retargeting and interest-based advertising

You can control cookies through your browser settings. If you disable certain cookies, some features of the Services may not function properly.

We may also honor certain browser-based opt-out signals where required by applicable law, as described in the “Your Privacy Rights and Choices” section below.

6. How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes, including:

A. Service Providers

We may share personal information with vendors and service providers that help us operate our business, such as:

E-commerce platform providers (e.g., Shopify or similar)
Payment processors
Subscription billing providers
Order management, fulfillment, and shipping partners / 3PLs
Customer support and communications tools
Cloud hosting and IT/security providers
Analytics providers
Email/SMS marketing service providers
Review and survey providers
Fraud prevention providers

These parties are generally authorized to use personal information only as needed to perform services on our behalf, subject to contractual restrictions and applicable law.

B. Advertising and Marketing Partners

We may share certain information (including device/usage information and identifiers) with advertising, analytics, and marketing partners to:

Measure ad performance
Deliver personalized advertising
Support retargeting or cross-context behavioral advertising, where permitted

Depending on your state of residence, this type of disclosure may be considered “sharing” or “targeted advertising” under applicable privacy laws. See Section 10 below for your rights.

C. Affiliates and Corporate Group

We may share personal information with our affiliates and related entities for purposes consistent with this Privacy Policy.

D. Business Transfers

We may disclose personal information in connection with an actual or proposed merger, acquisition, financing, sale of assets, reorganization, or bankruptcy transaction.

E. Legal, Safety, and Compliance

We may disclose personal information where required or appropriate to:

Comply with applicable law, regulation, legal process, subpoena, or government request
Enforce our agreements and policies
Detect, investigate, or prevent fraud, security issues, or illegal activity
Protect the rights, property, and safety of Archemi Labs, our customers, or others

F. With Your Direction or Consent

We may disclose personal information to third parties when you direct us to do so or otherwise consent.

7. Relationship With E-Commerce Platform Providers (e.g., Shopify)

Our store may be hosted on a third-party e-commerce platform (such as Shopify), which may collect and process personal information to provide and improve the platform services, including hosting, checkout, payment processing integrations, storefront functionality, and analytics features.

Information you submit through our store may be transmitted to and processed by such platform providers and their partners, which may include processing in countries outside your state or country of residence.

Where platform providers process personal information for their own purposes, their own privacy policies may apply.

8. Third-Party Links and Features

Our Services may contain links to websites, apps, or platforms operated by third parties (including social media platforms). We are not responsible for the privacy, security, or practices of those third parties.

If you interact with third-party services, please review their privacy policies before providing information to them.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:

Provide the Services and maintain your account
Complete transactions and fulfill orders
Manage subscriptions and customer support
Comply with legal, tax, accounting, and regulatory obligations
Resolve disputes
Enforce our agreements
Detect and prevent fraud and abuse

Retention periods vary depending on the type of information and the reason we collected it.

Even if you request deletion of your personal information, we may retain certain information as required or permitted by law (for example, records relating to completed transactions, legal obligations, fraud prevention, or dispute resolution).

10. Your Privacy Rights and Choices

Depending on where you live (including certain U.S. states), you may have some or all of the following rights, subject to exceptions and limitations under applicable law:

Right to Know / Access: Request information about the personal information we collect, use, disclose, or process about you.
Right to Delete: Request deletion of personal information we maintain about you.
Right to Correct: Request correction of inaccurate personal information.
Right to Portability: Request a copy of certain personal information in a portable format.
Right to Opt Out of Targeted Advertising / Sharing: Opt out of certain disclosures or processing for targeted advertising or similar purposes.
Right to Non-Discrimination: We will not discriminate against you for exercising applicable privacy rights.
Right to Appeal: In some jurisdictions, you may have the right to appeal a decision on your privacy request.

A. How to Exercise Your Rights

To submit a privacy request, please email us at care@archemilabs.com

We may need to verify your identity before processing your request. We may also request additional information solely for verification purposes.

B. Authorized Agents

If permitted by applicable law, you may designate an authorized agent to submit a request on your behalf. We may require proof of authorization and/or identity verification.

C. Opting Out of Marketing Communications

Email marketing: You can unsubscribe by clicking the “unsubscribe” link in our emails.
SMS marketing: You can opt out by replying STOP (or as otherwise described in the message).
Even if you opt out of marketing, we may still send you transactional or service-related communications (e.g., order confirmations, shipping updates, subscription notices).

D. Targeted Advertising and “Sale/Share” Opt-Out

Depending on your state of residence, you may have the right to opt out of:

the “sale” of personal information (as defined by law),
the “sharing” of personal information for cross-context behavioral advertising, and/or
targeted advertising.

You may exercise these rights by:

using our cookie/privacy preference center (if available), and/or
contacting us using the information above.

E. Global Privacy Control (GPC)

Where required by applicable law, we will process recognized Global Privacy Control (GPC) signals as requests to opt out of certain cookie-based processing for the browser/device sending the signal.

Please note that GPC processing may apply only to the specific browser or device from which the signal is sent, unless we can associate the request with your account as permitted by law.

11. Children’s Privacy

Our Services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children under 18.

If we learn that we have collected personal information from a child under 18 without appropriate authorization, we will take steps to delete it. If you believe a child has provided us personal information, please contact us at care@archemilabs.com

12. Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. We encourage you to use caution when transmitting information online and to protect your account credentials.

13. International Transfers

Archemi Labs may process or store personal information in the United States and in other countries where we or our service providers operate.

If you access our Services from outside the United States, please note that your information may be transferred to, stored, and processed in countries that may have data protection laws different from those in your jurisdiction.

Where required by applicable law, we implement appropriate safeguards for cross-border transfers.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other operational reasons.

When we do, we will post the updated version on this page and update the “Last Updated” date above. If required by law, we will provide additional notice.

Your continued use of the Services after changes become effective means you acknowledge the updated Privacy Policy, to the extent permitted by law.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you would like to exercise your privacy rights, please email us at care@archemilabs.com